PRIVACY POLICY

Herner Chiropractic
Effective Date: March 23, 2026

Introduction

Herner Chiropractic (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy describes how we collect, use, and safeguard information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

Personal Information

  • Name, address, phone number, email address
  • Date of birth
  • Emergency contact details

Health Information (Protected Health Information – PHI)

  • Medical history and treatment records
  • Diagnosis and care plans
  • Insurance and billing information

Technical & Website Data

  • IP address
  • Browser type and device information
  • Website usage data (via cookies or analytics tools)

How We Use Your Information

We use your information to:

  • Provide chiropractic care and treatment
  • Schedule and manage appointments
  • Send appointment reminders and care-related communications
  • Process billing and insurance claims
  • Improve our services and patient experience
  • Comply with legal and regulatory requirements

HIPAA Compliance

Herner Chiropractic complies with HIPAA regulations to protect your Protected Health Information (PHI).

We:

  • Maintain administrative, physical, and technical safeguards
  • Limit access to PHI to authorized personnel only
  • Use secure systems, including electronic health record platforms such as ChiroTouch
  • Do not disclose PHI without your authorization except as permitted by law

Electronic Communications (Email & SMS/Text Messaging)

By providing your contact information, you consent to receive communications from us, including:

  • Appointment reminders
  • Scheduling confirmations
  • Care-related notification

SMS/Text Messaging (10DLC Compliance)

  • Message frequency varies based on your interaction with our office
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • For assistance, reply HELP or contact our office directly

Important Notice:

While we take reasonable steps to secure communications, email and SMS are not always fully secure. By opting in, you acknowledge and accept this risk.

Sharing of Information

We may share your information only as necessary with:

  • Insurance providers for billing and claims
  • Healthcare providers involved in your care
  • Service providers (e.g., ChiroTouch and related systems) that support our operations
  • Legal authorities when required by law We do not sell your personal or health information.

Data Security

We implement industry-standard security measures, including:

  • Encrypted systems and secure data storage
  • Access controls and authentication protocols
  • Regular monitoring and updates

Your Rights

You have the right to:

  • Access your health records
  • Request corrections to your information
  • Request restrictions on certain uses or disclosures
  • Request confidential communications To exercise these rights, please contact us using the information below:

Cookies & Website Tracking

Our website may use cookies or analytics tools to improve user experience and track performance. You may disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.

Contact Information

Herner Chiropractic
60 Main St, Ste 100, Nashua NH 03060
603-595-4600